Honesty in presenting information, clarification of queries, welcoming and accommodating, Ability to see and understand where we are at re Financial and personal situations.
Good balance of going over what's happening in the financial sense as well as me feeling we can chat about what's happening in life generally.
Derek makes sure that i understand everything before i leave his office.
Everyone on the team can advise and clarify our situation which indicates to us that there is a sharing of expertise and knowledge within the team.
The explanations of any changes in laymen terms.
