Being advised of any new developments that would affect me. Honest and individualized advice.
The explanations of any changes in laymen terms.
Made to feel like a friend not a client.
Extensive information, up to date advice, clear concise explanations and sense of humour. Knows our situation.
That our advisor is always prepared an knows details of our requirements without having to look it up whilst we are there. He is always very well informed and pleasant.
