The explanations of any changes in laymen terms.
Periodic contact, updates on financial situation. Individual requests for assistance/advice are always dealt with quickly, staff are helpful and give much appreciated advice. Guidance with transition to retirement and actual retirement has been highly appreciated as this can be a very confusing time.
Made to feel like a friend not a client.
Any help we need, especially Centrelink!!!
Comprehensive review and willingness to respond to any issues we raise.
